COOKIE POLICY

  1. What are Cookies?

1.1    A Cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2    Cookies may be either “persistent” or “session”: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. DRM’s use of Cookies

2.1    We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b)    status – we use cookies to help us to determine if you are logged into our website;
(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you;
(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you;
(f)    analysis – we use cookies to help us to analyse the use and performance of our website and services; and
(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

The cookies we use are explained in the following sections.

 

  1. Which cookies does DRM use?

 

3.1 WordPress
Our website is built using WordPress and places the following session cookie on your computer or device when you use our website:

COOKIE NAME DATA STORED COOKIE TYPE DESCRIPTION NECESSARY
PHPSESSID A random unique number or string of letters and numbers. A session cookie, deleted when you close your web browser. As you browse the pages on this site, the session cookie tells the website that you are the same person requesting the webpages, and not a new visitor to each page. This cookie does not identify you personally and is not linked to any other information we store about you. YES

 

3.2 Google Analytics
Our website uses analytics services provided by Google Analytics. ‘Website Analytics’ refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

COOKIE NAME DATA STORED COOKIE TYPE DESCRIPTION NECESSARY
_ga See Google Analytics for more info. Analytics cookie, expires around 2 years. Used to distinguish users. NO
_gid See Google Analytics for more info. Analytics cookie, expires after 24 hours. These cookies contain information about the shopping cart and help WooCommerce know when the cart data changes. NO
_gat See Google Analytics for more info. Analytics cookie, expires after 1 minute. Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. NO

 

3.3 Wordfence
We use Wordfence to protect our site from malicious attacks and to enhance security. Wordfence uses specific cookies in order to perform correctly.

COOKIE NAME DATA STORED COOKIE TYPE DESCRIPTION NECESSARY
wfvt_XXXXXX A random unique number or string of letters and numbers. This cookie is persistent and expires in 1 hour. This is used to track a user for the duration of their visit so that the “Wordfence” can group their page views together. This cookie is persistent and expires in 1 hour. YES
wfwaf-authcookie-XXXXXXXX A random unique number or string of letters and numbers. This cookie is persistent and expires in 1 day. It is used to authenticate user’s login request. YES
wordfence_verifiedHuman A random unique number or string of letters and numbers. This cookie is persistent and expires in 1 day. It is used to separate human visitors from robots. YES

 

3.4 Our cookie plugin
Ironically the method which tells us whether you have accepted or declined cookies is kept within another cookie! It does not store any personal data but is required for the plugin to function. It will set the following cookie on your computer or device when you accept/decline our cookie policy:

COOKIE NAME DATA STORED COOKIE TYPE DESCRIPTION NECESSARY
wordpress_gdpr A random unique number or string of letters and numbers. A persistent cookie, expires a little under six months from the time it is set. This cookie tells our website whether you have accepted or declined cookies. YES

 

3.5 Zendesk
We use Zendesk for our online chat facility.

COOKIE NAME DATA STORED COOKIE TYPE DESCRIPTION NECESSARY
_zlcmid A random unique number or string of letters and numbers. expires after 1 minute. provides live chat functionality for customer/sales purposes YES

4.0 Consent and control

Before cookies are placed on your computer or device, you will see a pop-up requesting your consent to enable cookies. By consenting to our use of cookies, you are enabling us to provide the best possible experience and service to you. At any point, you may deny or revoke your consent to our use of cookies apart from those which are strictly necessary. You will be given the opportunity to allow and/or deny different categories of cookies that we use. By continuing to use our website without denying or revoking your consent to our policy, you are agreeing to the use of cookies on your device.

4.1 Blocking cookies

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control cookies in mainstream browsers:

5.0 Changes to our Cookie Policy

We may alter this policy at any time and should we choose to do so, details of the date of the change will be available at the top of this page. Any such changes will become binding on you on your first use of our website after the changes have been made. You are therefore advised to check this page from time to time.